Emotional intelligence testing and coaching session


About MSCEIT emotional intelligence (EQ) feedback and coaching

Emotions provide information about the world. Working in tandem with our general intelligence, social skills, personality, and professional training can help us make optimum decisions or terrible ones. 

Emotionally intelligent people can observe emotions in themselves and others and have the capacity to reason with and about emotions and use that information to enhance their decision-making processes. Emotionally intelligent people make great decisions based on a synthesis of head and heart.

How emotionally intelligent are you? How emotionally intelligent are your teammates?

Research suggests that it's difficult to evaluate our level of EQ. Most people say they are more emotionally and socially intelligent than other people, but statistically, that cannot be the case. 

We tend to overestimate our abilities, and EQ is one such area. The good news is that EQ can be measured with an online psychometric test. The test takes about forty to fifty minutes and gives powerful feedback on our ability to recognise, use, understand and manage emotions. 


The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) was developed by the most established emotional intelligence researchers and is used by thousands of organisations worldwide. 

MSCEIT gives an overall score for EQ and gives sub scores to recognise emotions in ourselves and others, generate new emotions, understand why they arise and what they may lead to and manage emotions.

Why take the test?

People working in organisations with a high workload, working in highly competitive environments, and tight deadlines need an edge.  Emotionally intelligent people also tend to have better wellbeing levels and communicate and collaborate more effectively with team members.

Raising self-awareness

Through understanding their unique EQ profile, team members can improve their ability to work with their emotions and use them to create a competitive advantage. 

Developing abilities 

Each of the four main areas of EQ is developable 

  • Recognise emotions - anticipate the social signals sent by clients and colleagues to share information effectively, satisfy expectations and add value for customers
  • Use emotions – be able to generate new emotions, which are relevant to the task at hand. This is an essential skill when handling heightened workloads or dealing with challenging customers or colleagues
  • Understand emotions – if we know why emotions arise and what actions people are most likely to take, we can manage teams and anticipate customer requirements and timelines
  • Manage emotions – emotions provide information about whether our own goals or other people's goals have been obstructed or satisfied. Knowing how to use this information and apply valuable strategies to embed the learning from this information is a vital workplace skill.

Taking the assessment

Once you have taken the test, we will review your results and provide coaching and feedback sessions. During the initial session, you will receive your test results and a personalised coaching plan for developing your skills.

MSCEIT online test, tailored leadership report and one 90 minute initial coaching session - £350. Coaching sessions are via Zoom or Teams.

When you book your program online, we will contact you with online MSCEIT details, plus discuss your coaching program.

Using your new skills to meet personal, organisation and wellbeing goals

You can also book follow up performance coaching sessions for £250 

Your coach

Andy Roberts conducts all assessments and coaching sessions. Andy is a former KPMG transaction service expert. In 2003 he moved into coaching and wellbeing. He has a masters in applied positive psychology from UEL and is an accredited emotional intelligence coach.

For the last five years, he has been a lecturer at the College of Medicine and Dentistry at James Cook University in North Queensland. He works with leaders worldwide and with organisations that include South 32, AECOM, Camron PR, PwC, Australian Institue of Marine Science, Inclusive Employers Group, The Sydney Fish Market, The Australian Pork Association and many others.

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